It can be difficult to seek support but it is important for you to know that you do not have to cope alone. As well as external support, there are a number of avenues of internal support that you can access through the university.
If you require emergency help, please call emergency services on 999 (or 112 from a mobile). If you're deaf or hard of hearing, you can text 999 if you're pre-registered with the emergency SMS service. If you need to register for this service, you can find information on how to do so here.
If you would like to speak with an adviser about accessing support or to find out more about the support options that are available to you, you can submit a report with contact details form and someone from the Student Life team will contact you to arrange an appointment.
Submit a report with contact details
Internal Support
Student Services offers advice, guidance and pastoral care to all students at St Mary's. They offer a range of frontline services, including accommodation, funding and wellbeing support. Student Services can also help you access external support if this is something that you require.
Our avenues of support within Student Services are:
- Wellbeing Service - for Counselling, mental health advice, and disability & dyslexia support
- Student Life Team - for information and advice on all non-academic aspects of the student experience
- Accommodation service and/or Resident Mentors - if your concern relates to university managed accommodation or privately managed halls
- Student Funding Service - for financial concerns
The wellbeing Service offers you somewhere to discuss, in confidence, any concerns you have that may affect your studies or time at university. We are here to listen and provide advice and guidance where necessary; whether you need a solution to a specific difficulty or require ongoing support relating to:
Please visit our web pages for contact details, more information on the Disability and Dyslexia Service and how you can refer yourself for support.
Your Student Life Team are members of Student Services. They are on hand to help create a supportive, inclusive and vibrant student residential community and are available to guide, support and assist students throughout their St Mary's journey. No issue is too small - if you have been involved in an incident and would like someone to assist you in navigating what your options are in regards to reporting or where you can access support, please get in touch by emailing studentlife@stmarys.ac.uk
Please visit our web page for more information.
The Accommodation Service is here to provide advice and guidance to students, whether you’re living in University managed accommodation, or privately managed halls. If you have been involved in an incident that affects your living situation in university managed accommodation, please speak to one of our team members by emailing accommodation@stmarys.ac.uk
Please visit our web page for further information.
Resident Mentors are members of staff who reside in the halls of residence and are the first point of contact for students with any issues concerning their accommodation, or who require advice or assistance on personal matters. If your Resident Mentor is unable to assist you with a personal matter, they will advise you of the appropriate support services.
They are responsible for student discipline and welfare in their halls, and their role is to support, guide and assist students living on campus. For example, should you fall ill and need assistance, your Resident Mentor should be called.
If you don't know who your Resident Mentor is, please email studentlife@stmarys.ac.uk who will be able to assist you.
The Student Funding Service offers advice and guidance on all aspects of student funding, including; financial hardship and specific support for all care leavers, care experienced and estranged students amongst other things.
If you have been involved in an incident that has had financial implications, please speak to one of our team members so that they can discuss what financial support may be available by emailing studentfundingservice@stmarys.ac.uk
For more information on the support provided in this service, please visit our web page.
The Students' Union is the main representative body of all students at St Mary's University. They can signpost you within the university for advice and guidance, raise general concerns to the appropriate university management staff or committees and represent students. They can also accompany you to meetings, if you would like. If you would like guidance on accessing support, whether that be internally or externally, you can speak to any member of staff within the Students' Union by emailing smsu@stmarys.ac.uk or visit the ground floor of K Building weekdays, 9am-5pm.
For more information, please visit their web page.
The on-campus Security team provide a 24 hour security and fire protection presence on-campus and can be contacted on 020 8240 4335 or 020 8240 4060 (in an emergency) or via e-mail at security@stmarys.ac.uk. You can also speak to them at the Security Control Room/Lodge near the main entrance.
The Student Support Officers work as part of the wider security team at St Mary's. They provide out-of-hours support, signposting and security for students living in university accommodation. They are there for students in accommodation to approach if they are having a difficult time or just want a supportive, friendly conversation.
They are based in the De Marillac office and available 5pm-1am every day.
- Tel: 020 8240 4360
- Mobile: 07725497857
- Email: studentsupportofficer@stmarys.ac.uk
The University has an Equality, Diversity and Inclusion (EDI) Network dedicated to students' issues. This group, which is made up of students and staff working together, plays a key role in ensuring that the student’s voice is heard in relation to many important issues. EDI at St Mary’s aims to ensure that every member of our diverse community of students is able to participate fully in all aspects of University life. With a key focus on understanding students experiences of hate incidents and gender-based violence and to making positive steps to ensure that this is not a barrier to students' full participation or success at St Mary’s.
If you would like to further information on how to get involved or be signposted to support, please contact:
- studentEDI@stmarys.ac.uk
- SU Education President: educationpresident@stmarys.ac.uk
For information on your reporting options, please visit our report page.
For information on external support, please visit our external support page.