The Maintenance Team provide a building maintenance service to the University. We deliver these services 24/7 through a mix of directly employed tradesmen and specialist contractors.
The Maintenance Team is made up of the Maintenance Helpdesk and our in-house professional carpenters, plumbers and electricians. The Helpdesk is the main conduit between our customers and all teams in Estates and Campus Services.
We are committed to providing services that meet or exceed the expectations of our customers. We actively pursue a programme of quality improvements, which will help us to provide a service that is ‘right first time’. Only by providing an outstanding service will we achieve our aims of long term success and sustained improvement.
The Maintenance Helpdesk reacts to general facilities related enquiries, fault reports and requests for assistance. Once we have received an enquiry we assess the urgency of the request and prioritise accordingly, this may necessitate referring your request to the relevant team within Estates and Campus Services, calling in a third party contractor or processing your service request internally by co-ordinating with our in-house maintenance staff.
Our Aims
We are committed to monitoring the effectiveness of our service and aim to continuously improve our service to meet the requirements and expectations of our customers in addition to our legal and regulatory responsibilities.
What We Do
The Maintenance Team manage the existing building stock and plant equipment within St Mary's Main Campus, Teddington Lock, Naylor Building, The Exchange Theatre, 60 Waldegrave Road and all Student Accommodation.
Our core duties include:
- Reactive and day-to-day building maintenance
- Planned building maintenance and planned preventative (engineering) maintenance
- Maintenance of building stock and plant asset register
- Provision of safety certification and building records
- Annual safety audits on the estate
- Out of hours maintenance emergencies (24/7)
Report a Fault
To report a fault or raise a maintenance request please email the Maintenance Helpdesk
Student Maintenance Request
Please specify Student Halls and Room Number when raising a maintenance request.
View the Maintenance Response Times to see our SLA's and find out how we prioritise tasks and achieve our targets.
Please kindly note:
- Computer hardware/software or telephone related enquiries (including classroom AV equipment) should be directed to the IT Helpdesk.
- Catering equipment faults, such as vending machines, should be reported directly to Catering Services.
- The Laundrette Washing Machines and Dryers are managed by the Students' Union on behalf of Circuit Laundry. If you experience any problems with these facilities, please contact the SU smsu@stmarys.ac.uk T: 020 8240 4312