Contact the Helpdesk to request all forms of routine and reactive maintenance. If you require additional works (which fall outside the definition of routine maintenance) you can also discuss this with the Helpdesk.
To report a fault or log a Maintenance request please email the Maintenance Helpdesk providing full details of the fault and location.
Students In Halls - Please specify your Student Hall of Residence and Room No.
Contact Us:
Out Of Hours Emergencies:
Please call the Security Team 0208 240 4060 who will arrange for the on-call member of the Maintenance Team to attend 24/7.
To speak to a member of the Security Team about a non-urgent matter out of hours please contact extension 4335 or email security@stmarys.ac.uk. This includes queries relating to keys, post/parcels and requests for late/weekend/event working.
Students in Halls can download a printable Helpdesk Information poster to keep in their room here
Housekeeping Requests
For requests such as:
- Specialised daily cleaning
- Sanitary stock replenishment
- Deep Cleaning Requests
- Spillages
please email housekeeping@stmarys.ac.uk or call 0208 240 4067.
Campus Services Requests
For requests such as:
- Movement of heavy or difficult parcels
- Office setup, furniture moving and single office relocation
- Room Set Ups
please email campusservices@stmarys.ac.uk.
Frequently Asked Questions
1. When does planned maintenance take place?
Planned Maintenance is carried out under a schedule of programmes during the course of the year in order to keep the campus estate in good condition. Staff and Students will be notified of such work in advance.
2. Can I borrow tools/equipment in order to do maintenance myself?
All maintenance must be carried out by members of the Maintenance Team who operate under strict Health and Safety Guidelines.
3. How can you assist with additional furniture?
- Portable desk fans - Portable desk fans cannot be supplied by the Maintenance Team. If required, Schools/Departments should source and purchase these directly.
- Portable heaters - Temporary Portable heaters are only supplied by the Maintenance Team as part of a repair to an existing heating fault.
- Furniture Assembly - Furniture purchased by Schools/departments must be purchased pre-assembled or alternative arrangements made for its assembly/construction
4. What Service Levels are in operation for maintenance requirements?
- Emergency - All emergency calls will be attended to and made safe within 24 hours
- Urgent - Calls that are not emergencies but are of an urgent nature will be completed within five working days
- Routine - Non-emergency or urgent calls will be completed within 10 working days
- Other - Calls that fall outside the above such as planned, cyclical or scheduled works may extend beyond the above but are normally completed within the current University or financial year and will have duration and or completion dates specified for the individual task.